FAQ

## 💬 Frequently Asked Questions – Jeeystore™

We know buying pleasure products and intimate items online comes with questions. Here are the answers to the things you most want to know — clearly and discreetly.

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### ❓ Is your packaging discreet?

Absolutely. Every order is shipped in plain, unmarked packaging. No logos. No adult product names. Just your item, safely packed for your privacy.

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### ❓ How long will my order take to arrive?

- **Sri Lanka:** 3–6 business days
- **International:** 7–15 business days

Some products are shipped directly from our warehouse or suppliers to speed up delivery. You’ll receive a tracking number as soon as your order is dispatched.

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### ❓ Will anyone know what I ordered?

No. We never reveal the product name on the label or packaging. Your privacy is 100% protected from checkout to delivery.

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### ❓ Do you offer refunds or exchanges?

Due to the intimate nature of our products, we only accept returns for damaged or defective items, reported within 3 days of delivery. For more details, check our [Returns & Refunds Policy](/pages/returns-refunds).

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### ❓ What payment methods do you accept?

We accept **PayPal**, **Visa**, **MasterCard**, and other secure payment options. All payments are encrypted and safe.

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### ❓ Can I track my order?

Yes! Once your order ships, we’ll email you a tracking link so you can follow it all the way to your doorstep.

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### ❓ I’m new to this. Can you help me choose?

Of course. Email us at **support@jeeystore.com** — we’ll be happy to guide you, discreetly and respectfully. No judgment here.

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Still have questions?  
Reach out anytime: 📩 **support@jeeystore.com**  
We’re here to help — privately, professionally, and with pleasure. 💖